How do become an ITIL® Practitioner? and How to crack ITIL® Practitioner Exam in 2020?.
IT Infrastructure Library, also commonly known as ITIL®, has become the cornerstone in supporting IT Service Management for businesses. It is a framework that is considered to be the industry-standard best practice in IT Service Management. The framework provides supports and helps in managing the need for business by aligning the IT Service management to the need of the business.
AXELOS has trademarked the service and ITIL® helps in governing the IT service of a company. ITIL® uses the ITIL Service Library to map a customer’s journey from his/her need to getting the service. The aim of ITIL is to provide the best service to the customer and work on constant improvement of the service.
Since ITIL® is being adopted by most of the industries, the demand for ITIL® certified professionals is in the rise. Many IT organizations are also investing in professionals to get ITIL® training. There are several benefits of becoming an ITIL® certified professional.
ITIL has 5 levels of certification:
• Foundation Level
• Practitioner Level ITIL Professional certification
• Intermediate Level
• Expert Level
• Master Level
In this article, we will focus on ITIL® practitioner level and why you should plan for this certification.
What Is ITIL® Practitioner Level?
ITIL Practitioner complements any processionals who have completed the ITIL® training and Foundation course. ITIL® Practitioner adds to the portfolio where the certified professional understands and gains the knowledge of ‘how to’ adopt and adapt the ITSM (IT Service Management) system. This knowledge allows the professional to meet the objectives of the business.
The ITIL® Practitioner certification is designed to help the professional conduct a well-planned CSI (Continual Service Improvement). ITIL® Practitioner course is based on the 9 ITIL principles that warrant the scaling of the peak values by the quality benchmarks that have been set. The knowledge of ITSM principles and concepts by an individual help in improving the CSI performance.
ITIL® Practitioner Level Certification is also a step towards getting the ITIL® Intermediate and Expert level.
Also Read : What Makes ITIL® v4 Certification Training a Must have for ITSM Workforce in 2019
ITIL® Practitioner: What Will I Learn?
ITIL® Practitioner course is designed to provide new information on ITIL® to the learners. The individual will get an in-depth understanding and knowledge of 9 principles that guide the accreditation of ITIL® framework methodology. The course also adds knowledge in the ways on how to structure and tackle the improvements for the business.
Individuals learning ITIL® Practitioner course also gets the opportunity to explore more critical knowledge in the ways to handle any changes with competency. The changes can range from managing the emotional response to change, ways to plan communication and measuring the keys for success. The course furthermore, provides the certified individual with a valuable toolkit that has ITIL® framework materials, which the professional can use in their enterprise.
ITIL® Practitioner and Service Design
ITIL® Practitioner certification provides in-depth knowledge in Service Design. An IT or Service Architect often finds designing the KPIs and measuring them a challenge. A Service Level Manager who has the ITIL® Practitioner knowledge will know the importance and ways to find as well as handle the various perceptions of different customers.
A certified ITIL® Practitioner will have the guidance in their roles that can help them in adopting and adapting the different requirements, changes and challenges that they are likely to face in their respective enterprises.
ITIL® Practitioner: Who Should Do the Course?
ITIL® Practitioner certification course can be beneficial to anyone who works in IT service management. But to get the ITIL® Practitioner certification, the individual has to complete the certification of ITIL® Foundation course. Irrespective of whether an individual has the basic knowledge in IT service management or an expert, anyone can go for the certification after the ITIL® Foundation certification.
Since ITIL® Practitioner certification is an independent and complementary qualification, it is relevant for anyone who manages 100 people to someone engaging in that role for the first time.
ITIL® Certification: Job Opportunities
One of the main reasons that a professional considers getting a certificate is to ensure better job opportunities and salary hike. ITIL® Professional being a globally recognized and accepted certification for IT professionals increases job opportunities globally. Often the ITIL® Professional certification has been considered a way for unrestricted career growth in the field of IT industry.
ITIL® Professional certification, apart from being associated with the IT sector, also is associated with service management. This hence opens up more job opportunities in other sectors like higher education and healthcare apart from the IT industry. In the last few years, renowned companies that are not part of the IT industry like Procter & Gamble, Disney, Sony, Microsoft, Vista and Caterpillar have found the utility of ITIL® framework and using it for their business.
Thus if you are in the IT industry, the chances of providing infrastructure service based on ITIL® is better than ever before. You can boost your career.
If you’re currently ITIL® certified or are considering it, this webinar is for you — How ITIL 4 MPT Can Be a Game Changer in 2020?
