How ITIL® Certification Helps in Your Career Growth | ITIL® Career

Jennifer Balsom
4 min readJan 7, 2021

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There are several reasons that the ITIL framework is used by businesses all around the world, and the demand for professionals with ITIL certification is on the rise. The reason being it offers businesses to better their services, but professionals with ITIL® Practitioner certificates can maximize their earning potential and career. ITIL® certification ensures that the professional learns about the best practice methodology that can be used every day in the business as well as to develop a successful long term plan. ITIL® framework being a scalable one eventually means it can help the professionals with the ITIL® foundation or practitioner certification to bring in tangible benefits for all business sectors that incorporate ITIL® framework for their IT management. These factors ensure that the skill that a professional learns with ITIL® certification opens up countless job opportunities for them.

In case you are still pondering whether ITIL® certification is the right path for you and what are the career paths you can follow, here are top 5 for you.

1- Information Technology Project Manager

US$ 70,000: Average Salary for Entry Level
US$ 84,662: Median Salary

The primary purpose of the ITIL® is to integrate the best practice of business with IT, which can be used by the information technology project manager. The job of the IT Project Manager is to unify all the departments and coordinating with the staff from all these departments for the business’ long term objectives and goals. These objectives and goals entail the successful project completion and ensuring that the services that clients require are met.

An ITIL® Practitioner as well ITIL® foundation certified professional is qualified in understanding the ITIL® Service Lifecycle, in the IT project manager has to oversee a project from its inception to completion. As part of the job profile, the IT Project Manager is required to device various service strategies that are in sync with the business goals, oversee the implementation of these strategies on a daily basis so they can meet the objectives. Additionally, the IT Project Manager also has to ensure that there is continuous service improvement.

2- Information Technology Manager

US$ 59,000: Average Salary for Entry Level
US$ 82,695: Median Salary

A company’s IT infrastructure is supervised by the Information Technology Manager. The job profile includes network technology, IT security, data storage, and software platforms. Their roles also include designing procedures for IT management as well as oversee the implementation of it on an everyday basis. Information Technology Managers are also often responsible for maintaining the online communication channels and ensure they run efficiently. Finally, their role additionally includes hiring, training and supervising IT employees; thus, the skills of project management is desirable.

In the ITSM industry, ITIL® Service Life is of a revolutionary feature. Thus making an Information Technology Manager highly in demand as they can design strategies that are in sync with the service demand and they can also research different and innovative technologies and upgrades that can be implemented in different departments, which will prove to be beneficial for the business.

3- Service Delivery Manager

US$ 60,000: Average Salary for Entry Level
US$ 86,113: Median Salary
US$ 96,132: Average Salary with ITIL® Skills

Service delivery manager fulfils the expectation of stakeholders and customers by creating various strategies. The strategies are well defined in the Service-Level Agreements (SLAs). The day-to-day operations, as well as company objectives, are broken down in SLAs. The job of the Service Delivery Manager is to form a link between business resources, projects and clients. They are hence required to monitor as well as report on the productivity and efficiency of the service.

ITIL® Version 2 encompasses the Service Delivery in which it is described as ‘ensur[ing] the binding rules for the operative processes are in existence.’ The service delivery now is under the category of Service Strategy, Service Transition, and Service Operation after the introduction of Service Lifecycle in ITIL® Version 3.

4- Senior Project Manager

US$ 93,000: Average Salary for Entry Level
US$ 110,454: Median Salary

Professionals of Senior Project Management are aware that the best practices are ever-changing in every field as even in ITSM. A Senior Project Manager is responsible for maintaining the best practices while creating and maintaining business-wide strategies to ensure efficient operation of the business on a daily basis. They are also responsible for being the link between the project progressions and reporting it to the key stakeholders of the business.

5- Information Technology Director

US$: 69,000: Average Salary for Entry Level
US$ 111,894: Median Salary
US$ 118,000: Average Salary with ITIL® Skills

This position is likely to be a late-career opportunity, where the candidate has a robust experience in the field and is ITIL® certified. The Information Technology Director is the person under whom the project managers as well as information technology managers understand the company goals and develop the strategies in line with these goals. Information technology director is also responsible for negotiating the changes in business and strategies with both internal and external stakeholders.

The ITIL® certification supplements a professional’s knowledge in IT while helping them to move ahead in their career while boosting their earning opportunities.

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Jennifer Balsom
Jennifer Balsom

Written by Jennifer Balsom

Product Manager - Cybersecurity CompTIA, EC-council & (ISC)2. For more info. visit, https://www.netcomlearning.com/vendors/CompTIA-training-courses.phtml

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